Send money to Cuba,fast and without surprises

It depends on how much you send, to what area of Cuba and whether your family member receives it in cash or on their card. That's why we don't tell you 'from': use the calculator and you'll see your exact price, with the commission already included, before registering.

No. The total you see on the calculator is the total you pay. The commission is already in and there are no subsequent charges, neither for you nor for your family member in Cuba.

We show you the EUR→USD, CUP or MLC exchange rate before confirming. By confirming your request, that change is fixed: even if the market moves later, your family member receives exactly what was agreed upon.

You can pay by bank transfer, with a 1,15 % discount, card and Bizum. If you are in a hurry: card or Bizum. If you prefer to save and don't mind waiting for us to validate your receipt: transfer. Whatever it is, your price is set when you confirm your request.

Card payments go through a gateway that charges us a commission. The transfer arrives directly to our account in a Spanish bank, without that cost, and we deduct it from you: a 1,15 % less of the total. In exchange, it takes a little longer to confirm, because we validate your receipt by hand.

A 1,15 % of the total. In a €200 shipment they are about 2,3 €; in one of €500, about 5,8 €. It is not a fortune and we are not going to tell you otherwise: if you send large amounts or every month, it adds up. If you're in a hurry, pay by card and that's it.

Delivering cash to the door of a house in Camagüey does not cost the same as a card deposit in Havana. Our commission reflects that actual delivery cost; The calculator shows you exactly what it is for your case.

The charge may appear under the name of the payment provider, other than VeltroPay. If you do not recognize a charge, compare it with the shipping reference in your account or write to us and we will confirm which one it corresponds to.

Card payments are protected with bank encryption and 3D Secure verification. You can follow the status of the operation at each step from your account and, as long as it has not been delivered, request its cancellation. If the shipment is not completed, the amount paid is refunded.

VeltroPay is the brand of the service; The operating company is responsible for each shipment through support and the published conditions. Payments are processed through gateways in the European Economic Area, so the charge may appear on your statement under a name other than VeltroPay.

It depends on the method and the area. Cash delivery in Havana is set at 24-48 hours, from Monday to Saturday; In the rest of the provinces with service, between 5 and 8 business days. Card deposit and mobile top-up have their own deadline. The calculator shows the estimate of your case before paying.

Yes. The cash is delivered by hand to the beneficiary; depositing to a card (Classic, Tropical or MLC) adds balance to your account; and Cubacel recharge adds balance or data to your phone number. The calculator indicates what your family member receives and within what period according to the method.

Coverage depends on the province and municipality. Havana has the shortest term and the rest of the provinces with service a longer term. The calculator confirms whether your destination is covered, and for what period, before continuing.

You can start a shipment from Spain and other countries in the European Union. The calculator confirms availability and the exact amount in your currency before paying.

You pay in euros and delivery in Cuba is made in the currency of the chosen method (for example, cash in USD). The calculator applies the change and shows you the exact amount your family member receives before paying.

Yes. From your account you can check the status of the operation at each step: payment confirmed, in process, on the way and delivered. If you link our Telegram bot, you also receive an automatic notification every time the status changes.

Yes. The WhatsApp channel shares news and recharge promotions, and the Telegram bot allows you to check the status of your shipments and receive notifications without depending on an agent. Requests are created from the web.

If an operation is not completed, the amount paid is refunded. For questions and incidents, our support responds by chat and email, and accompanies you until the problem is resolved.

You can request cancellation as long as the operation has not been delivered. Write to us by chat or email and we will manage it.

It depends on the method. For cash, the name and a contact of the beneficiary; for card deposit, the card number; to recharge, the phone number. The calculator asks you only what is necessary in each case.