Help Center

Deposits to a remittance card (Clásica, MLC, Bandec Tropical) normally show up within 24–48 working hours after the payment is processed. Cash delivery in the provinces can take between 5 and 8 business days depending on the area.

For cash delivery in Havana, it's delivered within 24–48 hours, Monday to Saturday.

We accept payments from apps linked to your phone, such as Google Pay and Apple Pay, as well as Visa, MasterCard and American Express cards, SEPA transfers and Bizum.

If you can't find your payment method among these options, contact us via Telegram, email or the contact form.

We protect payments with 3D Secure and show the final price before you confirm. You can also track your transfer's status from your account.

If an issue arises, contact support so we can review the case in accordance with the terms of service.

Yes. In some cases in Havana we can also arrange EUR or CUP. Open a case via Telegram, email or the contact form to confirm availability.

The EUR/USD exchange rate in Cuba works differently from other markets, due to cash availability and local supply-and-demand dynamics.

Right now, cash USD is a key reference in the island's economy, which is why many transactions are settled in that currency.

If your transfer hasn't been processed yet, you can request a cancellation by contacting support. Once delivered, it can't be reversed.